Winter Rates 2023 – 03/01 to 15/04

Summer Rates 2023 – 15/06 to 30/09

Spring & Autumn Rates 2023 – 15/04 to 15/06 & 01/10 to 26/11

TERMS AND CONDITIONS – UPDATED ON 28/08/2022

Prices

The prices are indicated in €. They include accommodation, 24/7 access to coworking spaces, zoom room and all our facilities, VAT (10 %), tourist tax (0.75 € per person per night), free tea, free coffee and much more. See What you get page. The prices mentioned on this website are subject to change at any time by Cloud Citadel without prior information or notice. Only the price indicated in the reservation confirmation is contractual. Price changes will not be applied to reservations already registered, except in the event of a change in legal taxes. The prices don’t include laundry, gear rental or any meal prepared at the coliving, which will have to be paid extra. No stay booked before the implementation of a possible promotional offer will be refunded, even partially. The minimum booking requirement is 14 nights. If, in some exceptional circumstances, a guest stays less than than 14 nights, an extra 5 € per night will be applied to the booking.

ONLINE BOOKING

After choosing your room and clicking on “Next step”, you will land on a screen listing the details of your booking. You will then be invited to complete personal details, then to click on “Go to payment details”. By clicking on “Save the card”, you will confirm your booking request and that you read our terms and conditions. You will then receive by email indicating “Booking request”. At this point, your booking is not confirmed yet.

BOOKING CONFIRMATION

Cloud Citadel is a coliving space for remote workers. Even if we offer private rooms, the other spaces of the house are common. Living in such a vibrant and active environment is intense and can be overwhelming for some. The well-being of our colivers is of utter importance to us. We therefore reserve the right to refuse any booking, or to refuse to prolong a current booking, without giving a reason. We review each booking thoroughly. Your booking is confirmed once you receive another email indicating “Booking confirmation”. If we decide to decline your booking, we will inform you directly by email.

PAYMENT

We will charge you a 50% deposit at the beginning of the month preceding your arrival. The remaining 50% will be charged at the beginning of the month of your arrival. If you book a stay that starts in less than 30 days, we will charge you right away 100%. One exception: If your booking starts in January, February or March, we will confirm your booking and charge the 50% deposit mid-October.

CANCELATION

If you need to cancel your booking, inform us as soon as possible.

1. If you cancel less than 30 days before the arrival date, the deposit is non-refundable.
2. If you arrive at the coliving and decide to leave earlier than scheduled, in the case of a no-show or canceling the booking after the arrival date, full payment is required.

BOOKING ALTERATION

Changing the dates of your initial booking is possible if you inform us 30 days prior to the arrival date. Once the deposit has been charged, for any booking alterations to shorten the stay, no reimbursements will be made. If you decide to leave earlier than the date of departure or if you come later than the date of arrival, no reimbursements will be made.

BEFORE YOUR ARRIVAL

Please have a look at the pages What you get, Getting here and FAQ. Couple days prior to your arrival, we will also invite you to our Slack and send you a link to our Notion where you will find a lot of useful information.

ARRIVAL / DEPARTURE

Check-in time is after 5:00 pm. If you arrive earlier, you can access the house, but will probably have to wait until your room is ready. If you arrive late in the evening, we will send you the information about how to access the house and your room, and will give you a proper tour the next day. Check-out time is 9:00 am. If you plan to leave later, you can stay in the house, but you will have to free your room or dorm bed.