Winter 2020/2021 Promotion
For bookings prior to 10th of October
10% Discount on our Displayed Rates
Promo code to apply: EARLYBIRD10 

Closing on September 30th for the summer season

Winter season: 14th of December to 11th of April

Our rates include accomodation, 24/7 access to coworking space and all our facilities, occupancy tax, free tea, coffee and much more. Check-in time is 14:00 pm and check-out time is 12:00 pm.

BOOKING CONDITIONS

The booking process starts with your booking request. Once you have submitted your booking request the booking is considered confirmed after you have received the booking confirmation email. After that, we will be charging your card with the deposit of 50% of your total booking charges. The deposit is necessary to confirm the booking. The remaining 50% will be charged from your card 30 days prior to the arrival date.   

CANCELATION POLICY

If you need to cancel your booking, inform us as soon as possible. We have different cancellation policy refund of deposits depending when you cancel your booking:

1. If you cancel your booking more than 2 months before the arrival date, 50% of your deposit will be refunded.
2. If you cancel less than two months before the arrival date, the deposit is non-refundable.
3. If you arrive at the premises and decide to leave earlier than scheduled, in the case of a no-show or cancelling the booking after the arrival date, full payment is required.
4. In case of special circumstances of COVID-19, you can find all the information about cancellations and refund at the bottom of this page. 

BOOKING ALTERATION

Changing the dates of your initial booking is possible if you inform us 30 days prior to the arrival date. Once the deposit has been charged, any booking alterations to shorten the stay will be charged a penalty fee of EUR 100 +3% of the transaction fee.
If you decide to leave earlier than the date of departure or if you come later than the date of arrival no reimbursements will be made.

COVID-19 SPECIAL CIRCUMSTANCES

In case you are unable to travel to France due to travel restrictions, you will receive a Cloud Citadel voucher with the amount corresponding to your stay and you can use it to book your stay in Cloud Citadel within one year from the date of issue. 

In the case of the following, the normal cancellation policies apply:

• You do not want to come because you are afraid of being contaminated
• You fell ill and cannot undertake the journey (travel insurance should cover that cost)

In case you have been placed in quarantine by the authorities and you cannot objectively make the trip, we cannot claim any cancellation fees and the deposits must therefore be fully refunded.

If you have any other questions about possible scenarios and how will that affect your booking, please contact us at jelena@cloudcitadel.co or joey@cloudcitadel.co.