Spring/Summer/Autumn Rates 2022 – 01/05 to 27/11/2022

Next Winter Rates 2023 – 03/01 to 30/04/2023

Our rates include accomodation, 24/7 access to coworking space and all our facilities, occupancy tax, free tea, coffee and much more.

Check-in time is after 4:00 pm. If you arrive earlier, you can access the house, but will probably have to wait until your room is ready. If you arrive late in the evening, we will send you the information you will need to access the house and your room, and will give you a proper tour the next day.

Check-out time is 10:00 am. If you plan to leave later, you can stay in the house, but you will have to free your room or dorm bed.

BOOKING CONDITIONS

The booking process starts with your booking request. Once you have submitted your booking request the booking is considered confirmed after you have received the booking confirmation email. After that, we will be charging your card with the deposit of 50% of your total booking charges. The deposit is necessary to confirm the booking. The remaining 50% will be charged from your card 30 days prior to the arrival date. If you book a stay that starts in less than 30 days, we will charge right away 100% of your total booking charges.

CANCELATION POLICY

If you need to cancel your booking, inform us as soon as possible. We have different cancellation policy refund of deposits depending when you cancel your booking:

1. If you cancel your booking more than two months before the arrival date, 50% of your deposit will be refunded (25% of the total).
2. If you cancel less than two months before the arrival date, the deposit is non-refundable.
3. If you arrive at the premises and decide to leave earlier than scheduled, in the case of a no-show or cancelling the booking after the arrival date, full payment is required.
4. In case of special circumstances of COVID-19, you can find all the information about cancellations and refund at the bottom of this page. 

BOOKING ALTERATION

Changing the dates of your initial booking is possible if you inform us 30 days prior to the arrival date. Once the deposit has been charged, any booking alterations to shorten the stay will be charged a penalty fee of EUR 100 +3% of the transaction fee. If you decide to leave earlier than the date of departure or if you come later than the date of arrival no reimbursements will be made.

COVID-19 SPECIAL CIRCUMSTANCES

In case you are unable to travel to France due to travel restrictions, you will receive a Cloud Citadel voucher with the amount corresponding to your stay and you can use it to book your stay in Cloud Citadel within 18 months from the date of issue. This voucher in non-refundable. If you don’t use your voucher within the period of 18 months after the date of issue, it will be lost.

In the case of the following, the normal cancellation policies apply:

• You do not want to come because you are afraid of being contaminated
• You fell ill and cannot undertake the journey (travel insurance should cover that cost)

If you have any other questions about possible scenarios and how will that affect your booking, please contact us at jelena@cloudcitadel.co.